PRIVACY POLICIES

Last updated: 2026-05-09

1. Introduction

Pham’s Banh Mi Catering ("we", "us", "our") is committed to protecting your personal information in accordance with applicable Canadian and Québec privacy laws, including:

  • The Act respecting the protection of personal information in the private sector (Québec, as amended by Law 25)

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website

  • Place catering orders

  • Book services online

  • Subscribe to our newsletter

  • Contact us

2. Personal Information We Collect

We may collect the following personal information:

a) Identification Information

  • Full name

  • Company name (if applicable)

  • Billing and delivery address

b) Contact Information

  • Email address

  • Phone number

c) Order Information

  • Catering selections

  • Event details (date, location, guest count)

  • Special requests (including dietary restrictions or allergies)

d) Payment Information

  • Payment details processed securely through third-party payment providers
    (We do not store full credit card numbers.)

e) Technical Information

  • IP address

  • Browser type

  • Cookies and usage data

3. Purpose of Collection

We collect personal information only for legitimate business purposes, including:

  • Processing and delivering catering orders

  • Managing bookings and customer service

  • Communicating about your order

  • Sending newsletters (if you consent)

  • Improving our website and services

  • Meeting legal and regulatory requirements

We only collect information necessary for these purposes.

4. Consent

By providing your personal information, you consent to its collection and use as described in this Privacy Policy.

In accordance with Québec Law 25:

  • Consent must be clear, free, and informed

  • You may withdraw your consent at any time, subject to legal or contractual restrictions

To withdraw consent, contact us at:
[Insert Contact Email]

5. Disclosure of Personal Information

We do not sell or rent personal information.

We may share information with:

  • Payment processors

  • Delivery partners

  • IT service providers (hosting, booking platforms, email marketing tools)

  • Government authorities if required by law

All third-party providers are required to protect personal information appropriately.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

Once no longer required, personal information is securely destroyed or anonymized.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards, including:

  • SSL encryption for online transactions

  • Secure payment gateways

  • Restricted access to personal information

  • Password-protected systems

While we take reasonable measures, no method of transmission over the Internet is 100% secure.

8. Your Rights (Québec and Canada)

Under Québec Law 25 and PIPEDA, you have the right to:

  • Access your personal information

  • Correct inaccurate or outdated information

  • Request deletion (subject to legal retention requirements)

  • Withdraw consent

  • Request information about how your data is used

To exercise your rights, contact:

Privacy Officer
Pham’s Banh Mi Catering
Email: [Insert Email]
Phone: [Insert Phone Number]

We will respond within the time limits prescribed by law.

9. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

You can disable cookies in your browser settings.

10. Cross-Border Data Transfers

Some of our service providers may store or process data outside Québec or Canada. In such cases, we ensure appropriate safeguards are in place as required by Law 25 and PIPEDA.

11. Incident Response

In the event of a confidentiality incident posing a risk of serious harm, we will:

  • Notify affected individuals

  • Notify the Commission d’accès à l’information du Québec (if required)

  • Take corrective measures

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated revision date.

13. Contact Information

For any questions regarding this Privacy Policy or your personal information:

Pham’s Banh Mi Catering
Email: michael@phambanhmi.com
Phone: +1 416 873-89